One. Three. Five

Warranty

One Three Five is New Zealand’s authorised supplier of Focal Upright Furniture LLC (aka Focal) and offer a limited lifetime warranty for almost all products, with a few key exceptions.

For the warranty to be valid, you must:

Additionally, there are few cases in which the warranty does not apply:

 Warranty Information by Product

MOGO - 1 Year Warranty

MOBIS - Lifetime Warranty with the Following Exemptions:

5 Year Warranty: Seat Cushion, Piston

ALL DESKS - Lifetime Warranty with the Following Exemptions:

1 Year Warranty: Desk Mat

5 Year Warranty: Lifting mechanism 

10 Year Warranty: Desk Top

ALL TABLES - Lifetime Warranty with the Following Exemptions:

5 Year Warranty: Lifting mechanism 

10 Year Warranty: Table Top

ANTI-FATIGUE MAT - 5 Year Warranty

LED LIGHT - 5 Year Warranty

ALL DESK SHELVES - Lifetime Warranty with the Following Exemptions:

10 Year Warranty: Shelf Top

CABLE TRAY - Lifetime Warranty

IMAC BRACKET - Lifetime Warranty

Can We Fix It? Yes We Can.*

If your product fails under warranted ordinary use, we will make it right in one of 3 ways at our option:

  1. Repairing the affected component or product at no charge
  2. Replace the affected component or product at no charge
  3. Refund the purchase price for the product (if replacement or repair isn’t a viable option)

Need to make a warranty claim? Contact Focal directly either by email at returns@focalupright.com or by phone, 888-266-1011, Monday through Friday, 9am to 5pm EST. Parts can be purchased directly from Focal Upright by calling 888-266-1011. Or contact us at One Three Five by email

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